Exam 500-442 Question, 500-442 Test Questions Vce

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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q48-Q53):

NEW QUESTION # 48
In CCE deployments, which two configuration tasks can be performed via the Finesse Server Administration page? {Choose two.)

Answer: D,E

Explanation:
the Finesse Server Administration page in CCE deployments allows for the configuration of both Routing Layouts and Skill-groups. Routing Layouts are used to define the layout of the contact center by specifying which agents are assigned to which skills, while Skill-groups are used to create collections of skills that can be assigned to agents. Reason Codes and Workflows can also be configured via the Finesse Server Administration page, but Routing Scripts cannot.


NEW QUESTION # 49
What are the two main features of the Cisco VVB? (Choose two.)

Answer: D,E

Explanation:
Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features: * Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies. * Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent. * Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities. * Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vvb11_6/configuration/guide/cvvb_b_ciscovvb-administration-and-configuration-guide/cvvb_b_ciscovvb-administration-and-configuration-guide_chapter_01.pdf


NEW QUESTION # 50
How are additional ICM Tools added?

Answer: C

Explanation:
Additional ICM tools are typically added through the Admin Server node. The Administration Tools folder on the Admin Server contains various ICM configuration and management tools, including the Script Editor, Configuration Manager, and others. By installing or configuring these tools on the Admin Server, they become available for use in managing and configuring the ICM environment.References:Cisco ICM/UCCE administrative documentation provides guidelines on setting up and managing the ICM environment, including the addition of tools through the Admin Server.


NEW QUESTION # 51
Which server holds the .wav files on a UCCE environment?

Answer: D


NEW QUESTION # 52
Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)

Answer: A,D


NEW QUESTION # 53
......

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